Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mantranailco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mantranailco@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mantranailco@gmail.com.

AT MANTRA NAIL CO, I TAKE PRIDE IN PROVIDING HIGH- QUALITY PRODUCTS AND SERVICES TO OUR CUSTOMERS. HOWEVER, I UNDERSTAND THAT OCCASIONALLY ISSUES MAY ARISE. MY REFUND POLICY IS AS FOLLOWS:

RETURNS

  • ITEMS MAY BE RETURNED WITHIN 24 HOURS OF THE CONFIRMED DELIVERY TIME FOR A REFUND OF YOUR ITEMS) COST, PROVIDED THE ITEM IS IN NEW, UNUSED CONDITION WITH THE ORIGINAL PACKAGING.
  • CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING FEES.
  • REFUNDS WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT.
  • REFUNDS MAY TAKE 5-10 BUSINESS DAYS TO PROCESS.

NON-DELIVERIES

  • IF YOUR ORDER DOES NOT ARRIVE WITHIN THE ESTIMATED DELIVERY TIMEFRAME, PLEASE CONTACT ME IMMEDIATELY.
  • I WILL WORK TO RESOLVE ANY DELIVERY ISSUES AND RESHIP THE ORDER IF NEEDED.

INCORRECT ADDRESS

- IF AN ORDER IS RETURNED DUE TO AN INCORRECT ADDRESS

PROVIDED BY THE CUSTOMER, I AM UNABLE TO PROVIDE A REFUND.

CUSTOMER SATISFACTION

  • IF YOU ARE DISSATISFIED WITH YOUR PURCHASE FOR ANY REASON, PLEASE REACH OUT WITHIN 24 HOURS OF THE CONFIRMED DELIVERY TIME.
  • I WILL DO MY BEST TO ADDRESS YOUR CONCERNS. A REFUND MAY BE ISSUED AT MY DISCRETION IF I AM UNABLE TO RESOLVE THE ISSUE TO YOUR SATISFACTION.

PLEASE NOTE THAT I RESERVE THE RIGHT TO DENY REFUNDS IN CASES OF MISUSE, UNAUTHORIZED RETURNS, OR PATTERNS OF FREQUENT, UNJUSTIFIED RETURNS. I APPRECIATE YOUR UNDERSTANDING.

IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE DON'T HESITATE TO CONTACT CUSTOMER SERVICE AT

MANTRANAILCO@GMAIL.COM